Qivoranta is an AI-powered customer-service platform that helps businesses provide immediate assistance, automate routine interactions and deliver better customer experiences.
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Qivoranta is an AI-powered customer-service platform that helps businesses provide immediate assistance, automate routine interactions and deliver better customer experiences.
Platform
Qivoranta enables organizations to create intelligent AI agents that understand their services, communicate with customers and support everyday business operations. From answering questions to guiding users through specific processes, Qivoranta gives your business a scalable digital service layer that remains available around the clock.
AI Agent Builder
Configure an AI agent for a specific department, customer journey or operational requirement. Your agent can be designed to:
Knowledge-Based
Answers
Qivoranta can use the information you provide as its approved knowledge source. This may include:
The agent answers from what you have published to it — spoken on a call or written in a chat.
Conversation
Management
Review AI conversations, track common customer requests and understand how your agent is performing. The Qivoranta dashboard can provide visibility into:
Human Escalation
Not every customer situation should be managed entirely by automation. Qivoranta can identify conversations that require additional attention and direct them to the appropriate team member or support channel. The conversation context can be preserved so the customer does not need to explain everything again.
Integrations
Qivoranta is designed to work alongside the systems your business already uses. Depending on your implementation, it can connect with:
Security
Qivoranta implementations can be configured around defined data-access rules, user permissions and approved knowledge sources. Security options may include:
Final security requirements are determined according to the organization, industry, selected infrastructure and integration scope.
Discover how a Qivoranta AI agent can support your customers, improve response times and reduce repetitive work for your team.