This Privacy Policy explains how Company for Information Technology and Services EPIXEL SOLUTION DOOEL Skopje-Čair ("Epixel Solution", "Qivoranta", "we", "us" or "our") processes personal data in connection with the Qivoranta website and services. Qivoranta is an AI software platform for businesses. Depending on the context, Epixel Solution acts either as a controller of personal data for its own business operations or as a processor acting on behalf of a Qivoranta business customer.

1. Who Is Responsible for Your Personal Data

For personal data collected directly through the Qivoranta website, sales process, account administration, billing, support and our own business operations, the controller is:

Company for Information Technology and Services EPIXEL SOLUTION DOOEL Skopje-Čair
Metodija Mitevski St. No. 3-2/8, Skopje-Čair, North Macedonia
Company registration number (EMBS): 7798733
Tax number (EDB): 4082024538460
Privacy and general contact: info@epixelsolution.com

2. When This Privacy Policy Applies

This Policy applies when you visit the Qivoranta website, request a demo, communicate with us, create or administer a business account, receive sales or support communications, or otherwise interact directly with Qivoranta or Epixel Solution.

When a business customer uses Qivoranta to process personal data relating to its own customers, employees, users, prospects or other individuals, that business customer generally determines the purpose and means of the processing. In that situation, the customer is normally the controller and Qivoranta/Epixel Solution acts as its processor under the applicable customer agreement and data processing terms.

3. Personal Data We Collect

The personal data we collect depends on how you interact with Qivoranta. It may include:

• Identity and business contact information, including name, job title, company name, business email address, telephone number and country.
• Account information, including user identifiers, access permissions, login events and authentication information.
• Sales and demo information, including information submitted through contact forms, demo requests, meeting requests and commercial communications.
• Support information, including support messages, technical questions, attachments, troubleshooting details and service communications.
• Billing and subscription information, including billing contact details, invoice information, subscription details, payment status and records needed for accounting and administration.
• Technical and usage information, including IP address, browser and device information, operating system, timestamps, referring pages, page interactions, security logs and similar diagnostic information.
• Cookie and preference information, as described in the Cookie Policy.
• AI interaction data, including prompts, messages, conversation content, uploaded documents, metadata and generated outputs where Qivoranta is used to provide AI-enabled services.

4. How We Collect Personal Data

• Directly from you when you complete a form, contact us, request a demo, create an account or use the Service.
• From your organization when it creates or administers your access to Qivoranta.
• Automatically from your browser or device through server logs, security technologies and cookies or similar technologies.
• From systems and integrations that a business customer authorizes Qivoranta to connect to.
• From business partners or public business sources where the collection and use is lawful.

5. Why We Process Personal Data

We process personal data for the following purposes and on the legal basis that applies to the particular activity:

6. AI Interactions and Customer Content

Qivoranta can process text, documents, structured information and other content submitted by a business customer or made available through an authorized integration. Where Qivoranta processes that information on behalf of a customer, we process it only to provide, secure, support and maintain the contracted Service and in accordance with the customer's documented instructions.

Customer Data is not used by Qivoranta for unrelated general-purpose model training unless the relevant customer has expressly authorized that use in writing.

7. Cookies and Similar Technologies

Qivoranta uses cookies and similar technologies for essential website functions and may use optional functional or analytics technologies where enabled. Where consent is required by applicable law, optional technologies are activated only after the user has made the relevant choice. Further information is provided in the Cookie Policy.

8. Sharing Personal Data

We share personal data only where reasonably necessary to operate Qivoranta, fulfill contractual obligations, comply with law, protect the Service, or support our business. Recipients may include:

• Infrastructure, hosting, security and monitoring service providers.
• AI and technology providers used to deliver configured platform functionality.
• Communication, support, scheduling, analytics, customer-management and business-operation service providers.
• Professional advisers such as lawyers, accountants, auditors, insurers and financial institutions.
• Public authorities where disclosure is required by law or valid legal process.
• A buyer, investor or successor in connection with a corporate transaction, subject to appropriate confidentiality and data-protection safeguards.

We do not sell personal data in exchange for money.

9. International Data Transfers

Qivoranta may use technology and service providers located in different countries. Where personal data is transferred internationally and transfer safeguards are required, we use a lawful transfer mechanism appropriate to the circumstances, such as an adequacy decision, approved standard contractual clauses or other legally recognized safeguards, together with supplementary protections where appropriate.

10. Data Retention

We retain personal data only for as long as reasonably necessary for the purpose for which it was collected, including to provide the Service, maintain security, manage the business relationship, resolve disputes and comply with legal, tax, accounting and regulatory obligations. Retention periods vary according to the type of data and the context in which it is processed.

Where Qivoranta processes Customer Data on behalf of a business customer, retention, return and deletion are governed by the customer agreement and applicable data-processing terms.

11. Security

We use appropriate technical and organizational measures designed to protect personal data from unauthorized access, loss, alteration, misuse or disclosure. Measures are selected according to the nature of the Service and the risks involved and include access controls, secure communications, monitoring and operational security practices. No online service can guarantee absolute security.

12. Your Privacy Rights

Depending on the law that applies to the processing, you may have the right to:

• Request access to personal data concerning you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of personal data where the legal conditions are met.
• Request restriction of processing in applicable circumstances.
• Object to processing based on legitimate interests and object to direct marketing.
• Withdraw consent at any time where processing is based on consent, without affecting processing that was lawful before withdrawal.
• Receive certain personal data in a portable format where the right to data portability applies.
• Lodge a complaint with the competent data-protection supervisory authority.

To exercise a privacy right relating to data controlled by Qivoranta/Epixel Solution, contact info@epixelsolution.com. If the request concerns data that Qivoranta processes for a business customer, we may refer the request to that customer and assist it in responding as required.

13. Children

Qivoranta is a business software service and its public website is not directed to children. We do not knowingly use the public website to solicit personal data from children. Business customers are responsible for ensuring that any deployment involving minors has an appropriate legal basis, notices, permissions and safeguards.

14. Marketing Choices

You may opt out of promotional communications at any time by using the unsubscribe option included in the communication or by contacting info@epixelsolution.com. We may continue to send necessary service, security, billing and administrative communications.

15. Changes to This Privacy Policy

We may update this Privacy Policy when our services, processing activities or legal obligations change. The current version will be published with an updated effective date. Material changes will be communicated where required by applicable law.

16. Contact and Complaints

Company for Information Technology and Services EPIXEL SOLUTION DOOEL Skopje-Čair
Metodija Mitevski St. No. 3-2/8, Skopje-Čair, North Macedonia
Email: info@epixelsolution.com

You may also have the right to submit a complaint to the Personal Data Protection Agency of the Republic of North Macedonia or to another competent supervisory authority where applicable.