Qivoranta is an AI-powered customer-service platform that helps businesses provide immediate assistance, automate routine interactions and deliver better customer experiences.
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Qivoranta is an AI-powered customer-service platform that helps businesses provide immediate assistance, automate routine interactions and deliver better customer experiences.
Legal
Terms governing access to and use of the Qivoranta website and software services.
These Terms and Conditions ("Terms") govern access to and use of Qivoranta, including the Qivoranta website, AI agents, dashboards, integrations, APIs, software and related services (collectively, the "Service"). The Service is provided by Company for Information Technology and Services EPIXEL SOLUTION DOOEL Skopje-Čair ("Epixel Solution", "Qivoranta", "we", "us" or "our"). These Terms are intended primarily for business and professional users.
By accessing or using the Service, creating an account, placing an order, signing an order form or otherwise agreeing to these Terms, you agree to be bound by them. If you use Qivoranta on behalf of a company or other organization, you confirm that you have authority to bind that organization.
If a signed master services agreement, order form, statement of work or data-processing agreement conflicts with these Terms, the signed agreement controls to the extent of the conflict.
Qivoranta is an AI software platform designed to help organizations automate customer and employee interactions, deliver knowledge-based assistance, support workflows, connect with authorized business systems and analyze conversations. Available features depend on the purchased plan, configuration, integrations and product release.
You are responsible for the lawful configuration and use of Qivoranta, including:
You must not use Qivoranta to:
AI-generated responses can be incomplete, inaccurate, outdated or unsuitable for a particular context. Qivoranta is designed to assist organizations and users, not to replace professional judgment where such judgment is required. Customers are responsible for testing and monitoring their agents and for determining when human review or escalation is necessary.
We do not guarantee that any AI-generated output will be error-free, unique or suitable for every purpose.
"Customer Data" means data, content, documents, prompts, records and other information submitted to, connected with or processed through the Service by or on behalf of a customer.
As between the parties, the customer retains its rights in Customer Data. The customer grants Qivoranta/Epixel Solution the limited rights necessary to host, process, transmit, secure, support and otherwise provide the Service in accordance with the agreement.
Qivoranta will not use Customer Data to train unrelated general-purpose models unless the customer has expressly authorized that use in writing.
Qivoranta, including its software, interfaces, underlying technology, branding, documentation, templates, designs and related intellectual property, is owned by Epixel Solution and/or its licensors, except for Customer Data and third-party materials.
Subject to payment of applicable fees and compliance with the agreement, we grant the customer a limited, non-exclusive, non-transferable right to access and use the Service during the subscription term for its internal business purposes. No rights are granted except as expressly stated.
If you voluntarily provide suggestions or feedback about Qivoranta, you authorize us to use that feedback to improve and develop the Service without payment or restriction, provided that we do not publicly identify you as the source without permission.
Qivoranta may interoperate with third-party products, APIs, communication services, AI providers, payment services, customer-management systems, scheduling tools and other services. Third-party services are governed by their own terms and policies. We are not responsible for third-party products or changes outside our reasonable control. Changes made by a third-party provider may affect the availability or functionality of an integration.
Fees for subscriptions, implementation services, usage and additional services are stated in the applicable plan, proposal, order form or invoice. Unless expressly stated otherwise, fees exclude applicable taxes. Customers are responsible for taxes arising from their purchase, other than taxes based on our net income.
Payment dates, subscription periods, renewal, usage limits, overage charges and cancellation terms are governed by the applicable commercial order or subscription terms accepted by the customer.
Free trials, pilots, beta and preview features may be offered for evaluation. They may have limited functionality, different support arrangements or additional restrictions and may be changed or discontinued at any time unless otherwise agreed in writing.
We use reasonable efforts to provide a reliable Service, but continuous or uninterrupted availability is not guaranteed. Maintenance, security work, internet or infrastructure incidents, third-party outages and events outside our reasonable control may affect availability. Any formal uptime commitment applies only if stated in a separate service-level agreement or order form.
We may improve, modify or replace features over time. During an active paid subscription, we will use reasonable efforts not to materially reduce the core functionality purchased by the customer without notice or an appropriate alternative.
Each party may receive non-public information that is confidential by nature or designation. The receiving party must use reasonable care to protect that information, use it only for the business relationship, and disclose it only to persons who need to know it and are subject to appropriate confidentiality obligations. These obligations do not apply to information that is lawfully public, independently developed, lawfully received without a duty of confidentiality, or required to be disclosed by law.
Each party will comply with the data-protection obligations applicable to its role. Where Qivoranta processes personal data on behalf of a customer, the parties will apply the relevant data-processing terms or Data Processing Addendum. The Privacy Policy and Data Processing Information page provide additional information about Qivoranta's handling of personal data.
We may suspend access where reasonably necessary to address a security risk, suspected unlawful activity, material breach, non-payment or conduct that threatens the Service, other users or third parties. Where practicable, we will provide notice and an opportunity to remedy the issue.
The subscription term, renewal arrangements and cancellation rights are stated in the applicable plan or order. Either party may terminate for material breach if the breach is not cured within a reasonable cure period after written notice. We may terminate or suspend immediately where continued use would be unlawful or creates a serious security or integrity risk.
On termination, access to the Service may end. Customer Data will be handled in accordance with the applicable agreement, data-processing terms and our documented retention and deletion practices.
To the maximum extent permitted by applicable law, and except for express commitments contained in a signed agreement, the Service is provided on an "as is" and "as available" basis. We disclaim implied warranties to the extent legally permitted, including implied warranties of merchantability, fitness for a particular purpose and non-infringement. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.
To the maximum extent permitted by applicable law, neither party will be liable to the other for indirect, incidental, special, exemplary, punitive or consequential damages, or for loss of profits, revenue, goodwill or business opportunity, arising out of or related to the Service, even if advised that such loss may occur.
Except for liability that cannot legally be limited, each party's total aggregate liability arising out of or relating to the Service will not exceed the total fees paid or payable by the customer for Qivoranta during the twelve months immediately preceding the event giving rise to the claim. If the relevant use of the Service was provided without charge, Qivoranta's aggregate liability will not exceed EUR 100.
The limitations above do not apply to fraud, wilful misconduct, or liability that applicable law prohibits the parties from limiting or excluding.
The customer will defend, indemnify and hold harmless Qivoranta/Epixel Solution from third-party claims, losses and reasonable costs arising from Customer Data, the customer's unlawful use of the Service, or the customer's material breach of these Terms, except to the extent caused by Qivoranta's own breach or misconduct. Any additional provider indemnity, including intellectual-property indemnity, is governed by the applicable signed enterprise agreement.
Unless otherwise agreed in a signed contract and subject to mandatory law, these Terms are governed by the laws of the Republic of North Macedonia. The parties will first attempt in good faith to resolve disputes through business discussions. Subject to mandatory law, the courts in Skopje, North Macedonia will have jurisdiction.
We may update these Terms from time to time. The current version will be posted with a revised effective date. Material changes affecting an active paid subscription will be handled in accordance with the applicable agreement and legal requirements.
Company for Information Technology and Services EPIXEL SOLUTION
DOOEL Skopje-Čair
Metodija Mitevski St. No. 3-2/8, Skopje-Čair, North Macedonia
Email:
info@epixelsolution.com